Returns & Refunds Policy

Last updated: August 2026

This policy explains when returns and refunds apply on ABU Campuswave. Because ABU Campuswave charges for digital services and separately hosts a peer‑to‑peer student Marketplace, the rules differ by category.

1. Premium subscriptions

Premium is a digital service that is delivered and available for use immediately after payment. You may cancel at any time to stop future renewals; cancellation stops the next billing cycle and your Premium features remain active until the end of the period you already paid for. Amounts already paid for a current or elapsed subscription period are non‑refundable, except where required by law or where the service was not delivered due to a fault on our side (for example, a confirmed payment that never activated).

2. Credits and creator tips

• Credits (CP) — Credits are an in‑app reward unit you earn through engagement and spend on in‑app features such as tipping creators. Credits have no cash value and cannot be purchased, withdrawn, or exchanged for money, so they are not subject to cash refunds.
• Tips / gifts to creators — tipping a creator with Credits is voluntary and immediate, and is generally final and non‑refundable, since the Credits are credited to the recipient at the moment you send them. We may reverse a tip only in cases of confirmed fraud, error, or policy abuse.

3. Advertising campaigns

Ad‑campaign fees are for placement and delivery of advertising. If a paid campaign fails to deliver due to a fault on our side, contact support and we will review the campaign and, where appropriate, offer a credit or refund for the undelivered portion.

4. Marketplace items

ABU Campuswave does not process payment for Marketplace goods and is not a party to those sales. Payment for items is arranged directly between the buyer and seller, so any return or refund for a Marketplace item is a matter between the buyer and the seller, under whatever terms they agree at the point of sale.

• Agree returns/refund terms with the other party before paying or handing over an item.
• Inspect items at handover whenever possible.
• If a seller or buyer acts fraudulently or breaches our Acceptable Use Policy, report them — we may suspend the account, remove listings, and assist where we reasonably can, though we cannot compel a refund of an off‑platform payment.

5. Unauthorised or duplicate charges

If you believe you were charged in error, charged twice, or charged without authorisation for a Campuswave service, contact us at support@wavesocial.com.ng with your payment reference. We will investigate and, where a charge is confirmed to be erroneous, reverse or refund it.

6. How to request a refund or raise a dispute

Email support@wavesocial.com.ng with your account email, the payment reference, the date, and a description of the issue. We aim to acknowledge refund and dispute requests within a few business days and to resolve them promptly.

Questions about returns or refunds? Contact us at support@wavesocial.com.ng. See also our Shipping & Delivery Policy and Acceptable Use Policy.